Refund policy

Returns

All sales are final. If a return is requested due to reasons attributable to the customer, the customer shall be solely responsible for all associated shipping fees, customs duties, and other related charges. The exact costs will depend on the courier service selected by the customer.

All returns must be authorized by us prior to shipment. If your return request is approved, you must initiate the return within 7 days of receiving the order. Once the return is approved, the item must be shipped back to us within 10 days. Returned items must be unopened, with the protective film intact, and in unused condition. Items that exhibit any signs of wear or use will not be eligible for return and will be sent back to the customer at their expense.The order number must be clearly written on the outside of the package. We strongly recommend using a trackable shipping method; we are not responsible for any delays or lost packages.

Safrezo reserves the right to refuse any return that lacks an order number, fails to meet the above conditions, or is otherwise deemed unacceptable at our sole discretion.

Warranty

All of our watches come with a two-year official warranty, starting from the date of delivery. During the warranty period, if a product fails due to non-human (non-user-induced) causes, it will be eligible for free repair services provided by the brand. Damage or failure caused by human factors is not covered under the free warranty, but paid repair services may be offered by the brand.
Please note: cosmetic wear and tear, including damage to the watch case, strap, or other external parts, is not covered under the warranty.
After the original factory warranty period ends, customers may choose to request paid repair services, which may include inspection fees, parts replacement, and labor charges. Failures resulting from misuse, unauthorized modifications, or force majeure events are excluded from all warranty coverage.